Japan National Rugby Team Away Shirt 2021/22 Underdog Rugby - The Tier 2 Rugby Shop

Help & FAQs

Common queries and questions.



How can I tell the difference between new and used shirts?

In order to differentiate between used and new items please note that used items always have a condition rating. You can find this in the description, where used shirts are given a condition rating out of 10.

I am confused about sizes, can you help?

Sizing can be confusing, doubly so if a shirt is sized using foreign sizing systems. As we stock such a wide variety of brands, whose size labels rarely match up, it is useful to know your exact chest measurements. Using your chest circumference (e.g. 41 inches/104 cm) to choose your size, as opposed to generic size labels (e.g. XL), is far more accurate.

Please contact us if you are unsure about sizing.


Can I cancel or change my order?

We completely get it, we change our minds too! Here at Underdog Rugby we aim for a swift dispatch of orders. However, if your order is yet to fulfilled please contact us and we will do our best to help!

Should the item(s) not work out, make sure to exchange for a preferred size or return for a refund.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours.


What countries do you ship to?

We currently ship to the United Kingdom, EU countries, the United States, Canada, Australia, New Zealand, Japan, and many more countries. To enquire about shipping to a destination not available at checkout, please contact us.

How long will it take to receive my order?

Standard UK shipping (Tracked 48) normally takes 2-3 days. Express shipping (Tracked 24) is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout). International orders are likely to incur customs and/or VAT upon import. Please research customs in your own country.

Returns and Refunds

How do I return a product?

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. Please contact us to initiate a return.

How long will it take to receive my refund?

Refunds are processed within 24 hours from when we receive the item(s). Typically refunds to debit/credit cards take 1-2 business, whilst PayPal refunds take a little longer.

Still looking for answers?

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